Updated: September 2026.
A good Airbnb welcome pack is not primarily about gifts. Its most important job is to answer common guest questions before they become messages, mistakes or complaints.
For London properties, clear instructions around access, Wi-Fi, heating, rubbish and building rules can be more valuable than an elaborate welcome hamper.
1. Welcome and contact information
Start with a short welcome message and explain how guests should contact the host or property manager during the stay. Include an appropriate contact route for urgent property issues.
2. Wi-Fi details
Display the network name and password clearly. If the router is hidden or there is a known dead spot, explain this rather than making guests troubleshoot it themselves.
3. Check-in and check-out instructions
Explain key, smart-lock or building-access procedures and what guests should do with keys when leaving. State the check-out time and any simple departure requirements.
4. Heating and hot-water instructions
London guests may be unfamiliar with the property's boiler, thermostat or heating controls. Simple instructions can prevent unnecessary maintenance calls and uncomfortable stays.
5. Appliance instructions
Provide short guidance for appliances that are not obvious to use, such as induction hobs, washer-dryers, coffee machines or integrated ovens. Avoid overwhelming guests with full manufacturer manuals unless they are genuinely useful.
6. House rules
Include the rules that matter: parties, smoking, visitors, pets, quiet hours and use of communal areas. Rules should match the listing and booking information rather than introducing unexpected restrictions after arrival.
7. Building and neighbour considerations
For London apartments, explain how to use communal entrances, lifts, concierge services and rubbish areas. Remind guests to minimise noise in shared spaces.
See our guide to responsible Airbnb hosting and neighbours.
8. Emergency and safety information
Explain what guests should do if they discover a leak, smell gas, lose power or cannot secure the property. For genuine emergencies involving immediate danger, guests should use the appropriate emergency services.
9. Local transport information
Include the nearest Underground, Overground, rail or bus options and any useful walking routes. Keep recommendations concise and relevant to the property's actual location.
10. Local recommendations
A small number of genuinely useful cafés, restaurants, supermarkets and pharmacies is more helpful than a generic list of London attractions. Review recommendations periodically because local businesses change.
11. Rubbish and recycling
London borough and building arrangements differ. Explain where rubbish goes and any restrictions on communal bins or collection areas.
12. Optional welcome items
Tea, coffee, bottled or filtered water and a small local treat can create a good first impression, but only after the practical basics are right. Check dietary and allergy considerations before providing food products.
Digital or printed welcome pack?
A digital guide is easy to update and can be sent before arrival. A short printed copy inside the property is useful for Wi-Fi, heating, emergency and check-out information. Many hosts use both.
Keep the welcome pack current
Review it whenever access procedures, appliances, local recommendations or house rules change. Outdated instructions can be worse than no instructions at all.
Guest experience is an operational system
A welcome pack works best alongside reliable cleaning, maintenance and communication. See our 2026 London Airbnb hosting checklist.
StayinLondon's Airbnb management service handles guest communication and property operations for owners wanting a hands-off approach. Request a free revenue estimate for your London property.
